Returning or exchanging items in a Swedish shop is straightforward when you know the standard retail terms. In Sweden, shops use specific phrases for return guarantees, exchanges, and product claims. In this deck, you will learn how to return an item, ask for a refund, exchange sizes, and report a defect.

In Sweden, the store return policy that gives you your money back is called 'öppet köp', literally open purchase. To return an item, use the phrase 'lämna tillbaka'. For example, 'Jag vill lämna tillbaka den här tröjan på öppet köp' means 'I want to return this jumper under the return policy'.

To ask how long a return policy lasts, say 'Hur många dagars öppet köp har ni?', which means 'How many days of open purchase do you have?'. A shop assistant might answer 'Ni har trettio dagars öppet köp', meaning 'You have thirty days of open purchase'.