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In Course: Italian B1: Confident Conversations

Handle Public-Service Calls and Messages in Italian

Learn essential Italian phrases for handling public-service calls, such as changing appointments, asking for information, and relaying messages.
A low-angle, dramatic photograph of a smartly dressed woman walking with purpose through the grand, ornate marble hallway of a historic Italian municipal building. Sunlight streams through tall arched windows, highlighting the architectural details and casting long shadows, conveying a sense of formal purpose and elegance.
en-GB → it-IT

Management & Tools

Deck Contents

43 Cards
Lesson#1
In this deck, you'll learn how to handle practical phone calls and messages in Italian. We'll cover everything from asking for information and changing appointments to leaving and taking messages, all using the formal language you'd use with public services.
Lesson#2
When calling a public office, you can start by stating why you're calling. A formal way to ask for information is 'Chiamo per avere delle informazioni'. This means 'I'm calling to get some information'.
Quiz#3
Speaking formally, how do you say 'I'm calling to get some information' in Italian?

Chiamo per avere delle informazioni.

Lesson#4
To ask for specific information, you can use the formal conditional 'vorrei sapere'. For example, 'Vorrei sapere quali documenti servono' means 'I would like to know which documents are needed'.
Quiz#5
Speaking formally, how do you say 'I would like to know which documents are needed' in Italian?

Vorrei sapere quali documenti servono.

Lesson#6
Another polite way to ask a question is with 'Potrebbe dirmi...?', which means 'Could you tell me...?'. For example, 'Potrebbe dirmi a che ora apre l'ufficio?' means 'Could you tell me what time the office opens?'.

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