Tutorial
In Course: Dutch A2

Customer Service: Returns, Warranties, and Refunds

Learn practical spoken Dutch phrases for customer service, including returning purchases, claiming refunds, and reporting damaged goods.

A customer at a brightly lit, modern clothing shop counter in Sweden holds a neatly folded jumper and a receipt, engaged in conversation with a shop assistant about an exchange or return. The focus is on the transaction, with the items and hands prominent in a clean, contemporary retail environment, captured in a vivid photograph.
en-GB → nl-NL

Management & Tools

Deck Contents

58 Cards
Lesson#1
In this deck, you will learn how to handle customer service interactions in Dutch. You will practise returning purchases, claiming refunds, explaining faults under warranty, and sorting out delivery issues.
Lesson#2
When you want to exchange an item in a store, use the verb ruilen. If something does not fit, you can say: Het kledingstuk past helaas niet goed, which means unfortunately, the item of clothing does not fit well. To ask for a different colour, say: Kan ik het ruilen voor een andere kleur?
Quiz#3
How do you say 'to exchange' in Dutch?

ruilen

Quiz#4
Translate into Dutch: 'Unfortunately, the item of clothing does not fit well.'

Het kledingstuk past helaas niet goed

Quiz#5
Translate into Dutch: 'Can I exchange it for another colour?'

Kan ik het ruilen voor een andere kleur?

Lesson#6
To exchange clothes for another size, use ruilen voor. If you want a larger size, you can say: Ik wil deze broek ruilen voor een maatje groter. For a shirt, say: Ik wil dit overhemd ruilen voor een andere maat.

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