If you buy something in France and it's faulty, you'll need to know how to complain and ask for a refund or an exchange. This deck will teach you some key phrases for handling this situation politely and effectively.

When making a complaint, it is useful to explain when you noticed the problem. You can say ‘J’ai remarqué le problème ce matin’, which means ‘I noticed the problem this morning’.

Often, you'll want to ask for an exchange. A polite way to do this is 'Je voudrais échanger cet article'. You can then add a reason, for example, 'parce qu’il est cassé', which means 'because it's broken'.

Another common reason for an exchange is that the product simply doesn't work. The phrase for 'it doesn't work' is 'il ne marche pas'. You can use this with the same structure as before.